Customer Experience Team Member

As a Customer Experience Team Member you are the charismatic and welcoming face of the theatre, offering a high standard of customer service


Are you great with customers, but looking for something a little bit different? We’re looking for customer-focused staff who’d like to work in our exciting, fast-paced and interesting company.

We're looking forward to welcoming thousands of people through our doors, to enjoy the best in live entertainment.  Whether it’s a special birthday, a family’s first pantomime or just a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show…and that they want to return again and again!

As a Customer Experience Team Member you’ll make this happen. The charismatic and welcoming face of the company, you’ll offer the highest standards of customer service and care. You’ll ensure we meet our financial targets by making customers want to return and by selling products and packages on the night, ranging from traditional programmes and ice creams to exciting new cocktails in our luxury bars.

Full of variety, this role is both fun and challenging. You’ll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events.

Further information on the role and the skills you’ll need can be found in our full job description and in our website article: Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

Person Specification


Understand the impact of the role on the customer experience and its importance to the company.

Have a great work ethic and care about quality.

Be observant and focused on the customer.

Relate well to others.

Communicate effectively.

Be proactive, decisive and get things done.

Have a flair for sales .


Think creatively.

Have ambition and drive.


Deadline for applications: 29 October, 2021

This is an external job opportunity. Clicking on apply will take you to an external website where you can find out more and apply.