Responsibilities

Your responsibilities will include accurately documenting event details and organizing show-round appointments to highlight the venue’s full potential. With your confidence and sales expertise, you will effectively transform show-rounds into confirmed bookings, playing a crucial role in the growth of our wedding and special event business. Additionally, you will help achieve established budgets and targets, contributing to the hotel’s overall financial success.

Key Responsibilities and Duties

Act as the main contact for all wedding and special event inquiries, guiding clients through the booking and planning process.

Ensure timely follow-up on all inquiries, recording details accurately as agreed with clients.

Manage contracts, deposits, and event specifics efficiently, adhering to deadlines.

Meet with clients to discuss upcoming weddings and events, covering their requirements and showcasing hotel facilities and services.

Prepare event sheets that detail all final client requests and attend weekly function sheet meetings.

Communicate effectively with the team to share crucial information with relevant departments.

Actively upsell and cross-sell services to enhance special occasions and add relevant comments to reservation details.

Maximize revenue opportunities for the hotel while ensuring effective communication between sales for beneficial operations for both staff and guests.

Maintain established standards and procedures alongside effective diary management to optimize sales potential.

Ensure that all quoted rates align with the hotel and company sales strategies.

Respond promptly to all new inquiries.

Conduct professional hotel show rounds and follow up with precise proposals.

Be well-informed about the hotel’s facilities, services, and promotions, sharing this knowledge with guests whenever possible.

Proactively manage all guest feedback, both positive and negative, and record it accurately.

Ensure accurate documentation of all wedding and social event inquiries.

Assist in achieving budgets and targets set for this segment, as well as the overall hotel budget.

Person Specification

Essential:

At least 1 year of experience in a similar role within weddings and events.

Exceptional organizational abilities and prioritization skills.

Capability to perform well under pressure.

Strong multitasking abilities and self-management of workload.

Attention to detail to guarantee every element of an event is flawless.

Excellent communication skills, both written and verbal, as well as in person.

Proficient IT skills, including Outlook, Word, and Excel.

Desirable:

What You’ll Receive as Part of Our Team:

Competitive salary

Bonus scheme with a target of 10% of your salary, paid quarterly upon achievement

28 days of annual leave (including bank holidays)

Pension plan

Training and development opportunities

Complimentary staff meals

Free parking

Discounts on food, beverages, spa services, hotel stays, and memberships

A free birthday meal

Long service rewards

Recommend a friend scheme

Uniform provided

If you believe this role suits you, we would love to hear from you!

Job Type: Full-time

Pay: £30,000.00 per year

Additional pay:

Bonus scheme

Quarterly bonus

Benefits:

Company pension

Discounted or free food

Employee discount

Free parking

Health & wellbeing programme

Life insurance

On-site parking

Referral programme