How to Guides

Having trouble with something on our website? Take a look at the handy 'how to' guides below to help.

How to guides

We've put together some guides to help you make the most of your membership and our website. If you would like to speak to one of the team after reading these guides, or if we are missing anything, please let us know by emailing info@bbf.uk.com and we will do our best to help.

Your Account

  1. To change any of your account details please go to the 'My Account' section of the website. A link to this can be found at the top of the website in a black menu.
  2. Once you are there click on the first box which says 'edit personal details'.
  3. From here you can change your title, first name, last name and email address.
  4. Make sure you click 'update your details' to save any changes made.

If you can't remember your password or would like to change it, please use the forgotten password tool.

  • You must log out of your account first in order to use this tool.
  • Enter your email address registered with your account and click 'reset password'.
  • You will then recieve an email with instructions on how to reset your password.

You must be the admin user of the business account to use this function


  1. Go to the ‘my account’ tab,
  2. Click on the ‘account users’ box
  3. Click ‘edit users’
  4. Click ‘invite new account user’
  5. Enter the first name, last name and email address of the person you would like to add
  6. Click 'send user invite'
  7. They will then receive an email asking them to activate their account and log in
  8. The additional user will then have access to book meeting rooms, edit the business profile and book on to events.

You will need to contact us to change the admin user of your account.


Call us on 01494 927130 or send an email to info@bbf.uk.com. We will endeavour to get back to you within 48 hours.

1. Only the ‘Admin’ contact assigned to a member profile has permission to invest in Buckinghamshire Business First in order to access additional functionality.

2. You can upgrade your account by going to the 'my account' section of the website. A link to this will be in the black menu at the top of the website.

3. The ‘Admin’ contact is most likely to be the person who registered as a member.

4. You can see the contact who is designated as the ‘Admin’ in the ‘Account Users’ box.

5. Go to ‘My Account’ in the black menu right at the top of the webpage and click on ‘Account Users’.

6. To change this see the tab above labeled 'Changing the Admin user for the business'.

Member profiles

You must be a Stakeholder Member to use this feature. To upgrade, click here.


Make sure your brand stands out by uploading your logo to your profile.

For best results:

  • The image should be at least 500px wide
  • The image should be in JPG, PNG or GIF format

You must be a Stakeholder Member in order to use this feature. To upgrade, click here.


Uploading a cover photo is a great way to brand your profile and bring it to life. The cover photo area has been designed to stretch to fit all devices and will crop and align to the middle of the photo. See our member profile as an example.

For best results:

  • Choose an abstract photo or a photo with the centre of focus in the middle
  • Upload a .jpeg image 1800px (width) by 1000px (height)
  • Avoid using images with text as this will be unlikely to display well on all devices

Every member profile has a Google Map that uses your address to locate your business. If Google is having problems finding your business please read the following tips:

1. Register your business with Google. It's free and will also help your customers find you on search engines

2. Double check the address on your profile is correct

3. If all else fails and you would rather have your Google Map removed from your profile please get in touch and we can do this for you!

You must be a Stakeholder Member in order to use this feature. To upgrade, click here.


1. If you have a video about your business you can upload it to YouTube and then display it on your member profile by grabbing the YouTube video ID.

2. To get your YouTube video ID go to the YouTube video you want to use and look for the combination of numbers and letters at the end of the page URL.

3. e.g. Our Buckinghamshire Business First video link is: https://www.youtube.com/watch?v=LviPYbRHk3E - the ID you need is highlighted in red.

Adding events

You must be a Stakeholder Member to use this feature. To upgrade, click here.


1. Log in to your account on the bbf.uk.com website

  • Go to the 'sign in' link in the black bar at the top right of the page
  • Type in the email address you registered with and the password.
  • If you can’t remember your password please use the forgotten password tool to reset it.
  • If you are not a Stakeholder Member of Buckinghamshire Business First you must first upgrade - just visit bbf.uk.com/packages#package-2

2. Now that you are logged in and at the correct membership level you are ready to post an event.

3. Go to the ‘Events’ page on the bbf.uk.com website.

4. At the top of the page you should see a pink bar, and within that pink bar will be a ‘Create an event’ link -  click on that link now.

5. You can now start to fill out your event details in the relevant boxes. Please be aware that you need to complete ALL boxes in order for the upload to be successful.

TOP TIP: Try not to copy and paste your text from a word document or website. This will bring over all the formatting which will clash with our system. If you need to copy and paste please first paste the text into one of the following:

  • For Windows - Open ‘Notepad’, an application all windows PCs and laptops will have installed. You can find this in the start bar under accessories. Copy the text you want to use for your event and paste it into notepad, this will remove any formatting and you can now re-copy that text from notepad and paste into the relevant box on the 'create an event' page.
  • For Macs – Use TextEdit. You can find this in applications. Copy the text you want to use for your event and paste it into TextEdit. Go to menu “Format” then “Make Plain Text” (or shortcut ‘Command+Shift+T'), copy the now format-free text and paste it into the relevant box on the 'create an event' page.

6. Once you have put in your text you can now start to format it using the tool bar.

PLEASE NOTE: We do not allow hyperlinks to be used within text. This is to avoid spam. You can however post a link but users will only be able to copy and paste it. We provide a box where you can post a link in the “Tickets” section.

7. Once the text section is complete you can move on to choosing an image for your event. This can be your own image or one of the images we provide.

8. You will be able to see a preview of your event on the right hand side.

9. Once you have filled out all the boxes, click submit. Your event will now be posted ready for other businesses to see.

1. Make sure the excerpt is short but that it summarises the key parts of the event as this is what will be seen first on the event card.

2. Once created make sure you check that the map works on the event page. If the venue isn’t registered on Google Maps it won’t provide an appropriate map. If this happens we can remove the map for you.

3. Make sure your profile is up to date and you are happy with it. Your company ‘card’ will be seen alongside the event as the organiser so anyone who looks at the event can also look at your company information.

Adding offers

You must be a Stakeholder Member in order to use this feature. To upgrade, click here.


1. Log in to your account on the bbf.uk.com website

  • Go to the 'sign in' link in the black bar at the top right of the page
  • Type in the email address you registered with and the password.
  • If you can’t remember your password please use the forgotten password tool to reset it.
  • If you are not a Stakeholder Member of Buckinghamshire Business First you must first upgrade - just visit bbf.uk.com/packages#package-2

2. Now that you are logged in and at the correct membership level you are ready to post an offer.

3. Go to the ‘Offers’ page on the bbf.uk.com website.

4. At the top of the page you should see a pink bar, within that pink bar will be a ‘Create an offer’ link -  click on that link now.

5. You can now start to fill out your offer details in the relevant boxes. Please be aware that you need to complete ALL boxes in order for the upload to be successful.

TOP TIP: Try not to copy and paste your text from a word document or website. This will bring over all the formatting which will clash with our system. If you need to copy and paste please first paste the text into one of the following:

  • For Windows - Open ‘Notepad’, an application all windows PCs and laptops will have installed. You can find this in the start bar under accessories. Copy the text you want to use for your offer and paste it into notepad. This will have removed any formatting in the text and you are now ready to re-copy that text from notepad and paste it into the relevant box on the 'create an offer' page.
  • For Macs – Use TextEdit. You can find this in applications. Copy the text you want to use for your offer and paste it into TextEdit. Go to menu “Format” then “Make Plain Text” (or shortcut ‘Command+Shift+T'), copy the now format-free text and paste it into the relevant box on the 'create an offer' page.

6. Once you have put in your text you can now start to format it using the tool bar.

PLEASE NOTE: We do not allow hyperlinks to be used within text. This is to avoid spam. You can however post a link but users will only be able to copy and paste it. We provide a box where you can post a link in the “how to redeem” section.

7. You will be able to see a preview of your offer on the right hand side.

8. Once you have filled out all the boxes, click submit. Your offer will now be posted ready for other businesses to see.

  • Make sure your profile is up to date and you are happy with it. Your company ‘card’ will be seen alongside the offer as the organiser so anyone who looks at the offer will also see your company information.

Adding contracts

You must be a Stakeholder Member in order to use this feature. To upgrade, click here.


Log in to your account on the bbf.uk.com website

1. Go to the 'sign in' link in the black bar at the top right of the page.

2. Type in the email address you registered with and the password.

  • If you can’t remember your password please use the forgotten password tool to reset it.
  • If you are not a member of Buckinghamshire Business First you must first become a stakeholder member or above. To do this go to https://bbf.uk.com/packages#package-2

3. Now that you are logged in and at the correct membership level you are ready to post a contract.

4. Go to the ‘Contracts’ page on the bbf.uk.com website.

5. At the top of the page you should see a pink bar, and within that pink bar will be a ‘Create a contract’ link -  click on that link now.

6. You can now start to fill out your contract details in the relevant boxes. Please be aware that you need to complete ALL boxes in order for the upload to be successful.

TOP TIP: Try not to copy and paste your text from a word document or website. This will bring over all the formatting which will clash with our system. If you need to copy and paste please first paste the text into one of the following:

  • For Windows - Open ‘Notepad’, an application all windows PCs and laptops will have installed. You can find this in the start bar under accessories. Copy the text you want to use for your contract and paste it into notepad. This will have removed any formatting in the text and you are now ready to re-copy that text from notepad and paste it into the relevant box on the 'create a contract' page.
  • For Macs – Use TextEdit. You can find this in applications. Copy the text you want to use for your contract and paste it into TextEdit. Go to menu “Format” then “Make Plain Text” (or shortcut ‘Command+Shift+T'), copy the now format-free text and paste it into the relevant box on the 'create a contract' page.

7. Once you have put in your text you can now start to format it using the tool bar.

PLEASE NOTE: We do not allow hyperlinks to be used within text. This is to avoid spam. You can however post a link but users will only be able to copy and paste it. We provide a box where you can post a link in the “contact details” section.

8. You will be able to see a preview of your contract on the right hand side.

9. Once you have filled out all the boxes, click submit. Your contract will now be posted ready for other businesses to see.

1. Log in to your account on the bbf.uk.com website.

2. Go to the 'sign in' link in the black bar at the top right of the page.

3. Type in your email address registered with us and your password.

  • If you can’t remember your password please use the forgotten password tool to reset it.

4. Once logged in go to the ‘Contracts’ page on the bbf.uk.com website.

5. Type the alert you'd like to be notified of into the search bar and click 'Save Alert'.

6. You can also create alerts by using the filters below the search bar, set the filters to what you are looking for and click 'Save Alert'.

7. You can then give your alert a memorable title and click 'Save Alert' again.

Adding jobs

You must be a Stakeholder Member in order to use this feature. To upgrade, click here.


1. Log in to your account on the bbf.uk.com website

  • Go to the 'sign in' link in the black bar at the top right of the page
  • Type in the email address you registered with and the password.
  • If you can’t remember your password please use the forgotten password tool to reset it.
  • If you are not a Stakeholder Member of Buckinghamshire Business First you must first upgrade - just visit bbf.uk.com/packages#package-2

2. Now that you are logged in and at the correct membership level you are ready to post a job.

3. Go to the ‘Jobs’ page on the bbf.uk.com website.

4. At the top of the page you should see a pink bar, and within that pink bar will be a ‘Create a job’ link -  click on that link now.

5. You can now start to fill out your job details in the relevant boxes. Please be aware that you need to complete ALL boxes in order for the upload to be successful.

TOP TIP: Try not to copy and paste your text from a word document or website. This will bring over all the formatting which will clash with our system. If you need to copy and paste please first paste the text into one of the following:

  • For Windows - Open ‘Notepad’, an application all windows PCs and laptops will have installed. You can find this in the start bar under accessories. Copy the text you want to use for your job and paste it into notepad. This will have removed any formatting in the text and you are now ready to re-copy that text from notepad and paste it into the relevant box on the 'create a job' page.
  • For Macs – Use TextEdit. You can find this in applications. Copy the text you want to use for your job and paste it into TextEdit. Go to menu “Format” then “Make Plain Text” (or shortcut ‘Command+Shift+T'), copy the now format-free text and paste it into the relevant box on the 'create a job' page.

6. Once you have put in your text you can now start to format it using the tool bar.

PLEASE NOTE: We do not allow hyperlinks to be used within text. This is to avoid spam. You can however post a link but users will only be able to copy and paste it. We provide a box where you can post a link in the “contact details” section.

7. You will be able to see a preview of your job on the right hand side.

8. Once you have filled out all the boxes, click submit. Your job will now be posted ready for other businesses to see.

Member Q&A

This feature is available to all members of Buckignhamshire Business First.


1. Log in to your account on the bbf.uk.com website

  • Go to the 'sign in' link in the black bar at the top right of the page
  • Type in the email address you registered with and the password.
  • If you can’t remember your password please use the forgotten password tool to reset it.
  • If you are not a member of Buckinghamshire Business First you must first become a member - its free! - just visit https://bbf.uk.com/register

2. Once you're logged in, go to the Business support section and then click ‘Member Q&A’ in the pink navigation bar near the top of the page.

3. You will now see a navigation bar appear on the left of the screen. Click ‘Ask a Question’.

4. Start to fill out the form on the page - you will get the best response if you make your question short and clear, then give as much information as you can in the detail area. Make sure you select a question category (this will help us direct your question to an expert who can help you).

5. Finally select whether you’d prefer the question to be anonymous or not by choosing one of the two options in the drop down bar. Then click 'Submit'. You will then get notifications by email when your question is responded to.

6. If you still need help with your question please get in touch with our business support team on 01494 927130 or email us at BusinessSupport@bbf.uk.com.

You must be a Partner Member in order to use this feature. To upgrade, click here.


1. Log in to your account on the bbf.uk.com website.

2. Go to the 'sign in' link in the black bar at the top right of the page.

3. Type in your email address registered with us and your password.

  • If you can’t remember your password please use the forgotten password tool to reset it.

4. Once you're logged in go to the Business support section of the website and then click on ‘Member Q&A’ in the pink navigation bar near the top of the page.

5. Type the alert you'd like to be notified of into the search bar and click 'Save Alert'

6. You can then give your alert a memorable title and click 'Save Alert' again

Need more help?

If you require any further help on any of the above, or if we have missed anything, please do contact the team. Call us on 01494 927130 or send an email to info@bbf.uk.com. We will endeavour to get back to you within 48 hours.