Terms and conditions

General

  • Membership of Buckinghamshire Business First (BBF) is for businesses located in Buckinghamshire or doing business in Buckinghamshire.
  • BBF is a company limited by guarantee. This is a legal personality which means we have members rather than shareholders. These members receive no financial return. If the company fails, financial responsibility is limited to £1 per member, this is an important safeguard for our members.
  • As a business member you are also entitled to vote at the Annual General Meeting (AGM). Pre-start members are not entitled to vote at the AGM.
  • By becoming a member, you acknowledge that the information you provide will be made available to the Board of Buckinghamshire Business First to enable you to be enrolled as a Member of the Company.
  • By providing us with your email address you consent to receiving email communications from BBF or one of its subsidiary companies[1]. You can unsubscribe from these emails at any time.
  • By providing us with your mobile phone number you consent to receiving SMS communications from BBF or one of its subsidiary companies[1]. You can unsubscribe from these messages at any time.
  • BBF provides this website platform for members to support each other. BBF cannot be held liable, including financial responsibility, for the action taken as a result of content on this website. The information is provided by BBF and its members in good faith. If you find any content that you find to be incorrect or inappropriate please report this to the BBF team using the feedback form on the website.

Data and cookies

  • Our privacy policy describes what data we collect about our members and how this is used.
  • Our website uses cookies. A cookie is a small text file that is downloaded to your computer to improve your experience. By registering as a member of BBF you are providing your consent for the use of these cookies. 
  • When you create an account with us we will download a cookie for the management of the signup process and general administration. This cookie will remain on your computer to remember your login details and site preferences.
  • We also use cookies to primarily to keep you logged into the site securely for the duration of your visit, and we employ Google Analytics, who use cookies for the purpose of monitoring site usage for statistics.

Here is a list of the cookies we use:

  • Nailssession - This cookie allows us to identify you and keep your session separate from others. It is also used to keep you logged in if you are logged in. It expires when you close the browser window.
  • PHPSESSID - This cookie allows us to identify you and keep your session separate from others. It is also used to keep you logged in if you are logged in. It expires when you close the browser window.
  • __utmz - This cookie is used by Google Analytics to track site usage on the BBF site. It expires 6 months after your last visit to the site.
  • __utmc - This cookie is used by Google Analytics to track site usage on the BBF site. It expires when you close the browser window.
  • __utmb, __utma, __utmt - These cookies are used by Google Analytics to track site usage on the BBF site. They expire within an hour.

Membership

  • We hope that you value being a member of Buckinghamshire Business First. Your investment in BBF helps to fund the services we provide to our members including, but not limited to, the events we run, the office space we make available for hot-desking and the meeting rooms that you are able to use to conduct professional business meetings. Once we receive your investment payment we would not ordinarily offer you a refund on this investment. The only exception to this is if you change your mind in the first 14 days – see ‘Cooling off’ below.
  • Your membership will be due to renew after 12 months. If you have previously invested we will contact you by email beforehand to remind you that payment is due.
  • You can upgrade your membership at any time by increasing your investment level. If you upgrade part way through the year we will deduct from the new investment amount the remaining investment monies.  As an example: You invested £150 6 months previously and you now want to upgrade to a £500 member package. Your £500 package will begin today and last for a year. We will deduct any balance from your original package - in this example £75 i.e. half of the original £150 package. You would pay £425 + VAT (£500 minus £75).  Any outstanding balance of your meeting rooms allowance will be added to your new balance.
  • Cooling off. If you change your mind within 14 days of making an investment in BBF we will refund your payment. If you have used any of the BBF services within the first 14 days we reserve the right to deduct the value of this from the refund.  Complete the ‘Feedback Form’ (see link in the footer) to request a refund.
  • As a member you can submit content to the website. BBF reserves the right to remove or edit any content submitted by you. We expect our members to remain respectful, professional and courteous at all times. We aim to provide a website platform that contributes to the betterment of Buckinghamshire as a place to do business. 
  • BBF reserves the right to amend or withdraw the specific membership benefits you receive as a result of your investment with us.

Events

  • If you have booked a place and are unable to attend an event or workshop, please let us know as soon as possible so that your place may be offered to someone else. We would ask you to let us know that you are not able to attend even if you’re not eligible for a transfer of your ticket to another event. This ensures we don’t pay for catering unnecessarily.
  • Cancellations can be made up to 2 working days prior to an event. Cancellations after this time will result in the loss of the full event fee and a transfer to another event in the series will not be possible. Non-attendance on the day of the workshop will automatically lose the full event fee.
  • If you are no longer able to attend an event for which you have paid to attend and have cancelled within two working days we will transfer your booking to another event in the same series with the same ticket price.
  • Alternatively you may wish to send a substitute attendee. We would be happy to arrange this for you for no additional charge.
  • We try never to cancel an event, however it sometimes proves necessary either because the event has had insufficient bookings and it isn’t economic to run or because of unforeseen circumstances. We will endeavour to give you as much advance notice as possible of any such change.  If BBF cancels an event, delegates will be given a full refund or the option of transferring to an alternative date if the event is rescheduled.
  • All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided remain the sole property of BBF.  No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language, without the prior written permission of BBF.
  • BBF may take photographs of events and attendees for future promotional activity including social media. By booking to attend our events you provide your consent for these photographs to be used and shared.
  • Where BBF are working with a partner organisation to hold an event, we may share your data with them and permit them to use this to provide you with information about goods and services which may be of interest to you.  We or they may contact you about these by post, telephone or email. For full details of the data we hold and how we use it please take a look at our privacy policy.
  • As a £500 investor you are welcome to submit a proposal for a Member to Member workshop.  BBF is not obliged to proceed with the workshop proposal you submit.  BBF may advise changes to the format and content of the workshop to ensure it meets the needs and expectations of the membership community.  BBF cannot guarantee the attendee numbers at a Member to Member workshop.

Meeting rooms

  • When you become a member of BBF we will allocate you four free hours of meeting room space.  The number of free hours increases with the investment you make.  We reserve the right to amend this ‘free’ allocation at any time.
  • Rooms are available on a ‘first come first served’ basis.  The allocation does not entitle you to free meeting room space if there is no availability.  There will be no refund on any unused meeting room allocation.
  • Meeting rooms may be cancelled up to 72 hours in advance.  The cancellation needs to be made through the website and the time will be credited back to your account.  There will be no refund on meeting rooms that were paid for – the time will be credited to your account to use on another occasion.
  • Meeting rooms may be cancelled up to 72 hours in advance of your booking.  The cancellation needs to be made through the website and the time will be credited back to your account.  There will be no refund on meeting rooms that were paid for – the time will be credited to your account to use on another occasion.  Any cancellations made with less than 72 hours’ notice will result in the loss of the number of hours meeting room credit from your account or loss of monies paid if the room was paid for.  
  • Rooms are available to book on a ‘Pay as You Go’ basis.  The cost is £10 + VAT per room per hour.  Payment is taken at the time of booking and the booking must be completed through the website.
  • The meeting rooms are made available to support businesses to grow.  We would ask all members to leave the rooms in a clean and tidy condition.  You should remove all rubbish and return the room to the condition in which you found it.  We reserve the right to prevent a member from booking or using a room if they do not adhere to this.
  • The room should be vacated promptly at the end  of the booking time to ensure the next member can begin their meeting promptly.

[1] Ngage Solutions Ltd and Ngage Business Services Ltd are the wholly owned subsidiaries of Buckinghamshire Business First.

Last reviewed by Sarah Randall, March 2016.