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Mediation:

• Our team of mediators can be available at short notice to provide quick, inexpensive and highly effective resolutions to all kinds of workplace issues. 

• We can improve working relationships between individuals, teams or whole departments.

• We meet with the persons involved separately and on a confidential basis before arranging for a joint meeting between them to discuss and resolve the issues.

• The process is very flexible and the individual and joint meetings can all take place on the same occasion, if the issue is urgent.

• Over 80% of mediations result in a successful outcome with just one joint meeting.

• Our principal mediation team have all had specialist training in workplace mediation and are experienced in resolving workplace conflict.

• They all possess the critical skills in conflict resolution: independence, balance, empathy, excellent interpersonal skills and commercial awareness.

• They are also highly experienced in diversity issues, including, race, gender, age and disability.

• In addition to our principal mediation team, we have available a team of other mediators from a broad range of ages, backgrounds and of different genders, if desired to deal with any especially sensitive diversity issues.

• We usually work as a team of two, but can also work individually or as part of a larger team.

Training:

• We can provide conflict management training for HR, management and other staff which will equip them with powerful skills to avoid and/or to resolve conflict in the future. 

• We can provide training to groups or individual members of staff in dealing with difficult conversations and all sorts of conflicts.

Evaluation and Recommendations:

• In addition to mediation and training, we offer a feedback and analysis service to help businesses to identify underlying or remaining issues that may have caused or contributed to the issues that have arisen. We can then assist them to take action or to develop strategies to avoid future conflict. 

Change management: 

• We can design and develop procedures for conflict management that can sit alongside traditional grievance and disciplinary procedures. 

• We can provide support for the successful introduction of mediation procedures into the workplace.

• Such support can include assistance with encouraging key stakeholders such as trade unions and line managers to engage with the new processes.