By delivering the most comprehensive customer feedback programmes, insight6 can help increase your sales and profitability by improving your customer service experience.

► Fabulously detailed and fully tailored mystery shopper programmes. These can be walk-ins, by telephone, through your website/email, out of hours, or even of your competitors.

► Inspiring customer service and sales training. These are normally undertaken in the client’s premises and always result in changed behaviours.

► Customer and/or staff focus groups. Whether you want to know in a more targeted way what your customers think about your products and services or whether you want to know what your employees think about working for you, we can help.