Grabbing Attention

• Techniques for making a powerful first impression in the first 10 seconds across face-to-face, phone, or email interactions.
• Highlighting the importance of body language and communication style in engaging a prospect effectively

Active Listening

• Emphasises the need to truly listen and understand a prospect’s perspective, logic, and emotions.
• Introduction to the "5 Levels of Listening," guiding you through stages like being attentive, probing, clarifying, and reflecting emotions.

Building Rapport & Trust

• Exploring strategies to create trust and comfort through authenticity, positive body language, and understanding the other person’s needs.
• Reinforcing the value of taking an interest in the prospect and focusing on shared goals.