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Responsibilities

You would be working on a variety of administrative tasks to support the business and work alongside our team. We value people with excellent teamwork and collaboration skills, with a desire to learn, grow and develop wider skills. In the role you will be expected to:

• Manage diaries and meeting schedules.
• Maintain office supplies, equipment, and kitchen/toiletry stock.
• Plan and support company events and team activities.
• Monitor the general info email inbox, responding to enquiries, logging new leads on our project management system, and directing them to the appropriate person.
• Coordinate meeting room bookings and ensure facilities are prepared as required.
• Oversee the smooth day-to-day running of the office, including organising repairs and maintenance.
• Arrange CPD sessions, travel, and accommodation for team members.
• Liaise with external service providers as needed.
• Liaise with IT support when required.
• Draft and send internal and external email communications.
• Provide ad hoc administrative support to the HR, Marketing, Finance, and Planning teams.
• Organise and maintain digital files within the company’s document management system.
• Arrange refreshments for meetings and office events.
• Update the company website with new content when required.
• Provide general administrative support to the leadership team.
• Maintain and update customer records in the CRM system.
• Assist with GDPR compliance and documentation.
• Undertake any other day-to-day administrative or operational tasks to ensure the smooth running of the business.

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Person Specification

Essential:

We’re looking for someone who’s eager to grow and develop within the company. Formal qualifications aren’t essential - what matters most is your attitude, reliability, and willingness to get stuck in. The ideal candidate will demonstrate:

• A proactive, can-do attitude and genuine enthusiasm for supporting a busy professional team.
• Excellent organisational skills, with strong attention to detail and the ability to juggle multiple tasks effectively.
• A reliable and responsible approach to work, with pride in maintaining a well-run and welcoming office environment.
• Good written and verbal communication skills.
• Confidence using common software tools (e.g. Microsoft Office suite, Outlook, and similar systems).
• An interest in finding smarter, more efficient ways of working — someone who’s not afraid to suggest new ideas.
• The ability to work collaboratively across teams while also using initiative to work independently.
• A flexible and positive attitude — happy to help wherever needed to keep things running smoothly.
• A desire to learn and develop within the role, with opportunities to take on more responsibility over time.

Desirable:

While not essential, it would be a bonus if you also bring:

• Previous experience in an administrative, office coordination, or team support role.
• Familiarity with basic budgeting or invoice tracking systems (e.g. CMap, QuickBooks, or similar tools).
• Experience managing office supplies, facilities, or working with external vendors and service providers.
• Basic knowledge of workplace health and safety procedures.
• An interest in team culture, staff engagement, or helping to plan small internal events or initiatives.
• Confidence using cloud-based tools or project management platforms (e.g. Microsoft Suite, Atvero, or Notion).
• A practical understanding of data entry or document management best practices.
• Comfort working in a dynamic environment where priorities can shift quickly.
• A good sense of humour and a people-focused mindset — someone who helps create a positive office vibe.