Connected CX
We help SMEs retain more customers, motivate their people, boost efficiency and increase profits.
- Professional Services › Other
- Aylesbury
- 0
A bit about us
You're a growth minded SME owner....but right now the growth just isn't happening.
We're Connected CX.
We're here to support your business in achieving those goals. We'll bring you success by focusing on what really matters - your customer and employees.
We'll help you build strong relationships with your clients - relationships that last.
We help you solve the problems of:
- Declining or stagnating revenue
- High customer or employee turnover
- Declining customer satisfaction
- Internal conflict/low team morale
Our approach?
Everything we do is data driven. We use insights to identify opportunities to improve using customer experience frameworks:
- Customer experience strategy creation
- Voice of the Customer program creation and implementation
- Customer persona creation to understand your customers better
- Customer journey mapping to uncover hidden opportunities
- Customer value proposition creation and embedding in your business
If you have employees in your business, ensuring they are fully trained in delivering a great customer experience is key.
We help you with that. From our Everything DiSC® training as a certified partner, improving team communication to The Five Behaviours® model, improving team collaboration and ways of working, we ensure your teams are sufficiently skilled to consistently deliver great customer experiences.
- Connected CX Second Floor The Kennel Club Aylesbury Buckinghamshire HP19 8DB
Connected CX video
Testimonials
We have worked with Clare twice now and what a joy it has been! She has really helped us see our value from a different perspective and also helped us to really think about our customers in a new and much more relevant way. She is engaging and fun and we have all felt very comfortable in her workshops to express what we are, think and feel. We highly recommend Connected CX.
Thanks so much Clare, working with you is just fantastic. There's so much for me to use to make the shop environment better for staff and in turn to give customers the best experience. Love it!!. I also shared how good you are with a friend of mine. They haven't done any surveys or studies around the customer experience - I know you can help them!
10/10! Nothing can be improved, we had a great experience and lots to get stuck into, job done thank you! Highly recommend.
I had the pleasure of an 'Impact hour' and within the first few minutes I had the tools to move forward with my key objective. I highly recommend Connected CX.
Hi Clare
I just wanted to follow up from my call to say thank you again so much for all your help and support.
We really couldn’t have done it without you. It’s been wonderful working with you and will be in touch.
Regards Louise.
Clare came to our office to host a customer journey and persona workshop. The session was excellent in helping us refine our ideal clients, their needs and how better to support their journeys. Amazing insights, lots of lightbulb moments. Highly recommend.
Write your own review of Connected CX
Write a review- Website: Connected CX
- Telephone: +447496934304
- Trading since: 2023
- Company number: 15210074
- LinkedIn: Connected CX
Link to Connected CX
http://bucks.business/connected-cx
Awards:
- Judge at the UKCXAs (Customer Experience Awards) , 2024
- Best selling author 'You've Got The Power - Six Principles for Business Success, 2024