Nicholas Ainger MD, Bierce Surveying’s Managing Director, commented “ContactOne rapidly reacted,
initially offering comprehensive advice on how to configure the home working environment and
subsequently working with us to move all of our staff to home working. This included the back-office
team who were just using telephone extensions and the call centre Digi Desk users. Considering we
had no homeworkers or experience, it was surprising how quickly we adapted to this, knowing that
we are protecting our workforce as well as continuing to operate a good quality and professional
service. All our inbound callers do not know we are working from home, which is a
strong testament to the technology and partnership we have with ContactOne. Furthermore, our
contact centre supervisors can visually see, in real-time, exactly what’s happening and, if
necessary, listen in to calls to help agents as required”.

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