We use our Impact Model to help you make a difference to customers, colleagues and the community.

1. INSIGHTS  Being aware of societal trends, reviewing risk, competitor benchmarking, materiality analysis - gathering insights helps to build the Fact Base for an effective strategy.

2. STAKEHOLDER ENGAGEMENT Engaging with Operational Leads to pilot ideas, presenting to the Executive Team so they champion the strategy. From grass-roots to leadership team, from employees to investors - we map and address stakeholder needs.

3. PLANNING Developing implementation plans that are practical, robust and within the capabilities of the organisation. Setting measurable targets and timelines to ensure innovative ideas can be delivered.

4. ACTION Embedding innovative programmes and services, onboarding new partnerships. Taking actions that matter to customers, colleagues and the community. Monitoring outcomes and measuring Impact.

5. INSPIRE Marketing and communications, events, volunteering programmes, impact reporting. We showcase and celebrate your achievements to build brand love.