I work with customer focused and client facing teams, across all sectors, to help them develop an awareness and understanding of vulnerable customers, and how to successfully support them with a positive experience which boosts revenue, retention, and reputation.

From awareness and identification training, practical tools and techniques, to understanding regulatory guidance, I have every aspect covered, supporting you as you embed working with vulnerable customers into your culture.

My vulnerable customer training courses are designed to be engaging, practical and relevant. Whether online or in a face-to-face setting, all courses are delivered in a supportive, confidential and safe environment, and are designed around regulatory guidance on treating vulnerable customers fairly.