Sole Trader. Speaking at events, conferences etc. Chair Conferences for organisations like Capita Conferences. Organise Events and Conferences. Customer Care Specialist & Chair of the National NHS Complaint Managers Forum. Operations Director for the Charity Careers-Action which assist managers, professionals and newly qualified graduates into work or helps them start their own businesses. - History is 40 years in the NHS (Asst Chief Officer in Bucks and Two Shires Ambulance Services and National Clinical Governance Manager for NHS Direct. Project Managed the opening of the first and then the last NHS Direct sites during its role out. First person in Public Sector to win the Sunday Times/British Telecom Award for Innovation in Telecoms. Also the Innovation Award in Telecoms from the Telecoms Managers Association. See my profile on Linked In: https://uk.linkedin.com/in/johndalellb