Monitoring your online reviews can help you understand and optimise your customer experience and create a positive online impression.
This webinar is part of a four-part series and will help you to discover the importance of capturing online reviews and how to use them effectively to build trust and credibility for your business.
What will be covered?
With plenty of time to ask questions and get the answers you really need, we will cover:
- The importance of customer reviews
- Platforms and tools for capturing customer reviews
- Encouraging customer reviews
- Experiment with Google My Business, Feefo and Trust Pilot
- Using customer feedback to improve products and services
You will leave with an Action Plan, so can start making a difference straight away!
The series of events
This event is part of a series of four short, highly interactive two-hour modules, which will improve your knowledge and awareness whilst boosting your digital skills. The series includes:
- Boost your online presence
- Boost your digital marketing
- Boost your social media
- Boost your online customer reviews
We have partnered with People 1st International to deliver this series of events. People 1st have been providing business solutions for the hospitality and tourism sector in the UK for over 50 years.
Who can attend?
Business owners and employees of tourism, hospitality or leisure businesses and the wider visitor economy in Buckinghamshire.
There is no limit to the number of people from your organisation who can take advantage of this free support.
To book your place
Scroll down to the 'Book Now' area to book a place for each member of your business who would like to attend, or alternatively, send them a link to this page for them to make their own booking.
You will have the opportunity to select dates to attend other events in this series when making your booking.
About Visit Buckinghamshire: Boost
Visit Buckinghamshire: Boost is a new programme designed to accelerate the recovery of tourism, hospitality and leisure businesses and the wider visitor economy in Buckinghamshire.
The programme offers support to help boost your business and prepare you for future trends. It is a time-limited programme delivered in partnership by Visit Buckinghamshire, Buckinghamshire Business First and Buckinghamshire Council and is funded by the UK Government through the UK Community Renewal Fund.
Details
Before the first session you should:
- Complete the online pre-programme questionnaire.
- Download Zoom software or app to your device. To access the online programme of learning you will need to be using the same platform as the host.
- Read the Zoom Attendee Guide for more information on using Zoom.
- Watch the Zoom briefing to understand the features of Zoom and how to prepare for your online learning.
- Check the link to your first session works in advance of the programme starting.
- Check you have sufficient data - If accessing via web enabled mobile phone.
boost@bbf.uk.com
About the Presenter - Janet Read
Janet has a degree in computing and has worked with organisations to develop digital strategies and design and manage their websites. After teaching IT in further education colleges and to many businesses and organisations Janet went on to work for the National Skills Academy for Retail where she worked on the Thriving High Street Campaign and supported with the Digital High Street initiative.
Book now
Tickets for this event are no longer available.