Responsibilities

Join us in making a difference in the educational journey of our students!

We have a fantastic opportunity to join our team as a Learning Centre Assistant at Buckinghamshire College Group, based at our Amersham Campus. This position is part-time, term-time only, for 25 hours per week, with working hours from Monday to Friday, 09:30 AM to 2:30 PM, fixed term till July 2025.

Our Learning Centre Assistants play a crucial role in creating a positive and supportive environment for students and staff. Reporting to the Learning Centres Team Leader, you will be responsible for providing assistance in the effective use of learning resource materials and digital technologies.

The successful candidate will be required to have:

• Previous experience in a library, educational or customer facing environment
• Excellent customer service skills
• Good knowledge of Microsoft Office programs
• Excellent interpersonal and communication skills

We will encourage you to develop new skills and expand your opportunities within the College.  We are also flexible and accommodating, allowing you to be as productive as possible.  While working at Buckinghamshire College Group you can take advantage of a host of employee benefits including:

• Pension scheme - LGPS (21% employer contribution)
• 30 days holiday entitlement plus Bank Holidays & Additional annual leave purchase scheme
• A wide range of learning - access to free training & continuous professional development
• A bespoke package of intensive induction and probation support
• Flexible working policy and a commitment to employee wellbeing
• Discounts in the Aylesbury Day Nursery & Aylesbury Hair & Beauty (HAB) Salon
• 24hrs/7days a week access to our Employee Assistance Programme (EAP)
• Cycle to work and local business employee corporate discount schemes

Here at Buckinghamshire College Group, we are passionate about helping people of all ages and abilities to achieve their learning goals and life aspirations. You will find a warm welcome at all our campuses in; Aylesbury, Amersham and High Wycombe, where we are a thriving community of over 590 Staff and 7,000 students and we are sure that whatever your aspirations and career goals, we can help you to achieve them.

This College does one of the most important jobs in the country - educating people of all ages to help them to succeed in life and create the skills society needs. Moreover, we do it well. We have high standards, with good success rates for students and more students joining us each year.

Our staff are the most important resource that the College has in securing this success. We therefore value our staff highly and offer a competitive reward and benefits package.

We hope you will want to be part of Buckinghamshire College Group and we very much look forward to welcoming you.

Commitment to Safeguarding

Buckinghamshire College Group is committed to equal opportunities for all, safeguarding and promoting the welfare of students and staff alike; all posts are subject to enhanced DBS checks.

Only completed applications will be considered for this role. 

For more information on the role please contact HR directly.

Closing date for applications is the 20th May 2024 with interviews taking place on the 28th May 2024

We reserve the right to close this vacancy early, if we receive sufficient applications or source a suitable candidate. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Essential:

Education/ Qualification

• Educated to GCSE level – English and Maths Grade
• C/4 or equivalent.
•  Level 2 qualification in Customer Service or Business
• Administration (or willingness to work towards).

Knowledge

• Awareness of office routines and procedures.
•  Knowledge of printed and digital learning resources.
•  An understanding of, and demonstrable commitment to, Safeguarding Children and Young People (Every Child Matters) and Vulnerable Adults.
•  Knowledge of Further Education.

Experience

• Successful experience in a library, educational or customer-facing environment.
•  Experience of working with people of all ages and ability levels.
•  Previous experience with a wide range of software, including Microsoft Office programs.

Skills

• Strong communication skills, both verbal and written.
•  Good research skills.
•  Excellent customer service skills.
•  Ability to collect and record data, showing a high level of attention to detail.
•  Capable of accurately accomplishing tasks within specified deadlines.
•  Ability to think innovatively and creatively when planning displays and events.

Desirable:

Other Specific Qualities

• Ability to demonstrate values and behaviours suitable to work with children and young people.
•  Very strong commitment to equality and diversity, showing a desire to challenge inequality and promote diversity.
•  Ability to supervise young people in a learning environment.
•  Understand the importance of teamwork and demonstrating a commitment to work flexibly within the team.
•  Confident and approachable manner.
•  Ability to use own initiative, multi-task and problem solve.