Annie Mulady has a long-held belief that service is the key differentiator between businesses, this is particularly crucial when a number of companies are offering the same product.  Given that two-thirds of customer complaints are about people and service issues, not the actual product, all staff should be trained, empowered and have the tools for the ultimate customer service experience.  

 We support organisations in motivating and providing the skills to give their customers the ultimate customer service experience. We have front-line and team management experience and our training style is extremely participative and engaging using activities and exercises to promote learning and skill building whilst ensuring learning is aligned to your business and your business priorities

Over the last 9 years, Mulady Solutions has also supported a number of organisations in the development of mission statements and values, strategic research and business development.